call and you will not get an answer

Right now I need to speak to the bank about an investment,I need to talk to the telephone people about a bad connection and to the mobile service provider about a wrong bill,but I am still wondering how to go about it.You see I am allergic to call centres and everyone today seems to have one.My experiences have always been about waiting for quiet a while listening to some repetitive music or to a recorded voice telling me that I am an important customer....why do they treat me like this if I really was one is beyond me.Also if I am important then so are all the others who call.I thought being important was exclusive but guess I am wrong.
If it not about waiting then some disembodied voice will give me instructions on the phone which will take through many a menu and many a number later to arrive at the same place,talking to a human being.
So I finally arrive at this human voice but couldn't figure out why they never had solutions to my simple requests.Why couldn't they check out some things for me,why did I need to call another number or wait for a week or send an email.In desperation I checked with some folks who work at a call centre and realised that its all about a script.Its a dummy job,which tells you what answers to give for what question and if its not asked in the same sequence then the human being on the other side is not authorised to answer(read not allowed to use brains,reasoning etc,assuming that they are in possession of these talents)So typically dumb American way of operating and getting paid for it.I am a little ashamed to call an American a dummy anymore after my call centre experience.Out outsourcing industry is all about the American way of life and that means we are glorified script readers.Is this what is driving our economy.I shudder to think of whats going to happen to this country in a few years.In the meanwhile I am still wondering what to do about my problems.Call a call centre stupid....thats how it works!!!